Easy Speed International Logistics Limited

Jakarta Selatan, Daerah Khusus Ibukota Jakarta, ID

Lokasi Pekerjaan

Deskripsi Pekerjaan

We are looking for a dedicated and detail-oriented freight Customer Service Senior to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight (Main focus) and oceanfreight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.

Persyaratan

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in air freight forwarding export and import operation. Lastest working experience is freight forwarder.
• Strong master of air freight forwarding operations, documentation handling, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

Tanggung Jawab

• Act as the primary point of contact for customers regarding the inquiries and shipments.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.
• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.
• Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
• Work closely with the teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.
• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Fasilitas

• Competitive salary and promotion package.
• Opportunities for rapid business development and career growth.
• A collaborative and supportive work environment.